Privacy Policy

EFFECTIVE DATE

4 September 2026

1. Information we collect

We collect information you provide directly to us, including your name, email address, property details, tenant information, documents and communications you choose to upload or send through Portfo.

2. How we use your information

We use your information to provide and improve Portfo, manage your account, organise property activity, send service notices, respond to support requests and maintain the safety and security of our platform.

3. When we share information

We do not sell your personal information. We may share information with trusted service providers who help operate Portfo, where required by law, or when necessary to protect the rights, safety and security of Portfo and its users.

4. Data retention

We retain personal information for as long as reasonably necessary to provide the service, meet legal and operational obligations, resolve disputes and enforce our agreements.

5. Your choices and access

You can review and update certain account information through Portfo. Subject to applicable law, you may request access to, correction of or deletion of your personal information by contacting us.

6. Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the effective date above. Your continued use of Portfo after changes take effect means you accept the updated policy.

Questions about your privacy?

Please contact us through the Portfo contact page and we’ll be happy to help.